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Cowart Insurance Agency Blog

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COVID-19 UPDATE: How Cowart Insurance is responding

As the coronavirus pandemic continues to evolve, we at Cowart Insurance are committed to supporting the health and safety of our clients, our communities, and our employees while providing the most consistent level of service possible under these conditions. With this in mind, we have been monitoring coronavirus developments closely and have taken appropriate steps to limit the potential impact on our clients, employees, and operations.

We Continue to Serve Our Customers

We have continued to adapt to the changing environment in ways that help protect the health of our employees, customers, and the communities we serve, while still providing services, including shifting many of our employees to work from home. While our agents are working remotely, we remain focused on delivering the service and attention our customers have expected from us for over 44 years.

With the high rate of COVID-19 transmission in Gwinnett County, all of our employees are currently working remotely. As the rate of infection begins to decline, we will reevaluate and update our office procedures. During this time of crisis, we have upgraded our phone and computer systems, so we can be efficient for our clients while working in a remote environment. 

Currently, we are using e-signature insurance documents and accept online payments. If you need to file a claim, you can also do so online from the comfort and safety of your home.  Where circumstance and government rules allow, we will have limited staff in place to help customers with transactions that cannot be handled online. These interactions will be limited and will take place by appointment only. We will continue to monitor the situation which will allow us to ensure that we are following the current safety protocols that are mandated by our federal and state governments.

If you have any insurance needs, give us a call at 770-339-0447. Our agents are available to assist you.

No-Contact or Low-Contact Insurance Options

COVID-19 has created challenges that we are working tirelessly to meet. Our agency is now offering innovative, low-contact and no-contact insurance options to help our customers handle any new purchases such as a home, car, truck, SUV, boat, or golf cart. 

From electronic signature options, drive-up signings and regular mail, Cowart Insurance offers a variety of solutions that can help protect the health of our employees, customers and our community. While the rules and regulations governing the opening of local businesses changes often, our process will continue to evolve rapidly alongside these changes. We will strive to provide you with the most up-to-date options for your transactions.

Contact us at Cowart Insurance Agency for more information about business, auto, home, life, RV, golf cart, classic car, boat, and motorcycle insurance in your area.

Purchasing Insurance

Insurance transactions in these challenging times require flexibility, and Cowart Insurance is here to help. We have many mechanisms at our disposal enabling us to handle most insurance transactions electronically. Our agency has access to a variety of insurance carriers, and most carriers have electronic signature options for your insurance application as well.

Call our office for assistance if you are buying a home, car, boat, or golf cart. No matter your need, we are here to help. 

Adjustments to Our Office Procedures and Other Steps Taken

We are taking steps to help protect the health of our clients, our employees, and the communities in which we operate, including:

  • Conducting most insurance transactions online.

  • Asking that typical face-to-face transactions be handled electronically.

  • When appointments are allowed, we ask that only the essential person be present, and they will be required to wear a mask during their visit to our office.

  • A temperature check with a touch-free device is mandatory for anyone who enters our facility.

  • Hand sanitizer, gloves, and a mask will be available in our office for your use.

  • We will provide a new pen for each client and encourage clients to keep the pens once the appointment has concluded.

  • Only one person will be allowed to enter the office per appointment time.

  • Social distancing of 6 feet or more is required.

  • Each chair, desk, and table will be sanitized after each visit. 

  • All employees are required to wear a mask when a client is present.

  • Promoting best practices for personal hygiene and workplace cleanliness to employees.

  • Restricting all non-essential travel. 

  • Any employee with symptoms of illness is required to stay home.

Committed to You, Our Client

We will keep our clients up to date as the situation evolves. As many areas of the country adjust their stay-at-home orders, we are committed to doing all we can to meet your needs and promote best practices that will help protect our employees and community. Thank you for all you've entrusted to us. If you have any questions about our procedures or have an insurance need, contact us at 770-339-0447.